Privacy Policy
Priority Plus Care Ltd
Website: www.prioritypluscare.com
Email: info@prioritypluscare.com
Effective Date: 8 June 2026
Privacy Policy
Priority Plus Care Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or contact us regarding our services.
1. Who We Are
Priority Plus Care Ltd
Website: www.prioritypluscare.com
Email: info@prioritypluscare.com
For the purposes of data protection legislation, Priority Plus Care Ltd is the Data Controller of your personal information.
2. Information We Collect
We may collect and process the following information:
Personal Information
- Full name
- Address
- Email address
- Telephone number
- Date of birth
- Emergency contact details
Care Related Information
Where necessary and lawful, we may collect:
- Health information
- Care requirements
- Medical information
- Risk assessments
- Care plans
Technical Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
3. How We Collect Information
We collect information when:
- You complete a website enquiry form.
- You contact us by telephone.
- You send us an email.
- You request information about our services.
- You become a client.
- You interact with our website.
4. How We Use Your Information
We may use your information to:
- Respond to enquiries.
- Provide care services.
- Carry out assessments.
- Create care plans.
- Manage client relationships.
- Meet legal and regulatory obligations.
- Improve our services.
- Maintain records.
- Communicate with clients and representatives.
5. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Consent.
- Contractual necessity.
- Legal obligation.
- Legitimate interests.
- Vital interests where necessary to protect health and wellbeing.
Where special category data such as health information is processed, additional legal conditions under UK GDPR will apply.
6. Sharing Your Information
We may share information where necessary with:
- Healthcare professionals.
- Local authorities.
- NHS services.
- Regulatory bodies.
- Professional advisers.
- Insurance providers.
- IT and website service providers.
We will only share information where legally permitted and necessary.
We do not sell personal information to third parties.
7. Data Security
We take appropriate technical and organisational measures to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Alteration
- Disclosure
Despite our efforts, no internet transmission can be guaranteed completely secure.
8. Data Retention
We will retain personal information only for as long as necessary:
- To provide services.
- To comply with legal obligations.
- To resolve disputes.
- To meet regulatory requirements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. Your Rights
Under UK GDPR you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of information.
- Restrict processing.
- Object to processing.
- Request data portability.
- Withdraw consent where consent is relied upon.
Requests should be sent to:
10. Cookies
Our website may use cookies to improve user experience and website functionality.
Cookies may be used for:
- Website performance.
- Analytics.
- Security.
- User preferences.
You can control cookie settings through your browser.
11. Third-Party Services
Our website may use third-party services including:
- Website hosting providers.
- Email service providers.
- Analytics providers.
- Customer relationship management systems.
These providers may process personal information on our behalf under appropriate contractual safeguards.
12. International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK GDPR.
13. Children’s Information
We may process information relating to children where necessary for the provision of care services and where legally permitted.
Appropriate safeguards will be applied to protect children’s personal information.
14. Complaints
If you are unhappy with how we handle your information, please contact us first:
Email: info@prioritypluscare.com
You also have the right to complain to:
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this website with a revised effective date.
16. Contact Information
Priority Plus Care Ltd
Website: www.prioritypluscare.com
Email: info@prioritypluscare.com